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Last Updated March 1, 2024
Client Review on The Closet Factory
Feedback:
The Closet Factory experience was very disappointing. The initial meeting with the designer was very good. Jim did a great job drawing out what the closet would look like and was very patient with our questions and the amount of time we took. We closed the appointment negotiating prices and finalizing the deal. He followed up perfectly setting up the install appointment for three weeks later and everything was on track. Two days before the installation we receive a call asking us for an extra $689 to come out and install the closets on Saturday. After we complained about being blindsided we were told that they will be willing to split the cost in half or give us a full refund. We felt that this was a case of a company underbidding a project through no fault of the customer and then waiting until right before installation so ask for additional money knowing most customers would pay to get their closet installed. We felt that the service provided would not be the same now that they felt they were "short changed" on this project and requested a full refund. Once again I am very disappointed with the way this ended and will obviously never do business with Closet Factory again.Almost 2 Weeks Later.The problems with Closet Factory keep on coming. I was promised by Christine that my refund would be reflected by July 30, 2013. I have since then called and left messages for a number of people including accounting, Pearl and Christine and never received a call back. I was forced to initiate a chargeback with American Express to get my money back from Closet Factory. It has now been almost 10 business days since I was told I would receive a refund and still nothing.
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