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Client Review on Donatos Pizzeria

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I order from Oakland Park about 2-3 times a week. My birthday is this month and I did receive an free pizza email. However, when I try to use it. There is an error code stating that my location does not accept. When I called the store to use it. They told me I used it. I asked them to pull my last ten orders to confirm because I have paid for all of my orders. I was told there was nothing they could do and to call corporate. I was disappointed to say. I order every Sunday and on Saturdays. For loyal customers as myself , I would have perferred speaking to a manager and not an associate who did not apologize, just made the statement and hung up. With that it will be awhile before I order again. It's sad but Customer service is important. Regardless if I could've used the coupon or not. I gave three stars because they are normally professional.

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