Out-U-Go Pet Care Services, Inc.
Out-U-Go Pet Care Services, Inc. Reviews
Amanda
1 contributions
0 helpful votes
Overall Feedback:
I wish I could recommend this organization, but unfortauntley after three attempts, I will no longer be using OUG. I have both a cat and a dog. I did an initial screening where I phsyically showed an employee how to do everything to my liking. The first visit, my dog was not fed due to a "miscommunication". I also asked for the visit to occur between 4-6 and the service was completed at 2:00 PM. The second visit, after a lengthy phone call discussing how poorly my first visit went and hoping that everything would be corrected, still wasn't right. I asked that one small lamp be left on, and during the first and second visit, the walker turned literally every single light on in my apartment. I also expressed that the dog and cat's food needed to be separated so they would not consume each other's food, but this wasn't done. I gave it one last shot and on the third visit, I came home to complete darkness (apparently asking for a lamp to be left on is really confusing for this company). My cat's dry food bowl was also overflowing with food which is sloppy and again completely ignored my instructions. I am giving the company two stars (instead of just one) for their decent ability to be available when I wanted to share my frustration. However, this company is disorganized and will constantly just give you a "we'll make a note of it for the future" response when things go wrong. There's too many options in Chicago to keep putting up with such poor service, so I'd advise going elsewhere!
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