Pet Butler has been actively providing pet waste cleanup and removal since 1988! Our professional service is ideal for singles, families, businesses, parks, and more. Pet Butler lives to serve fellow pet-lovers who understand that our four-legged family members not only need healthy food, regular grooming, but a safe yard to live in.
If I could give the local franchise owner's company a zero star I would, but I can't, so they get a one star. I signed up for service online last weekend, and was told service would start yesterday (2/7/19). I emailed the company twice and I received no follow up from my emails. So I then placed a call to their customer service office earlier this week to discuss plan of action with my dogs since they are territorial. I didn't want a worker to show up unannounced, I wanted to find out a general time of arrival so I could make sure I had the dogs were locked up. The customer service rep said she would have the local franchise owner contact me no later than Wednesday 2/6/19 to work out the arrangements. Well I received no call, and no one came to clean yesterday. I was told by customer service when I originally spoke to them, that they set me up as a client who would be text notified of impending arrival of the worker so I can take care of the dogs. I never got that text either. So I called the company again today, and they said that the email they sent to the franchise owner earlier this week was never responded to. I asked if they could call the owner and tell him to get a hold of me, and they said their only form of contact is through email, that they don't have a phone number! The representative said she would send another email to the owner asking him to contact me. So for now I have paid my money for a month of service, I have not gotten any service, and the company said they can't issue me a refund without hearing from the franchise owner! I am beyond frustrated by the lack of communication with the franchise owner. If I don't hear from the local owner by Monday, I told the representative that I would cancel my service, and if they don't give me a full refund, I will file a complaint with the AG's office.