Pizza Inn, Inc.
Pizza Inn, Inc. Reviews
Camille Best
1 contributions
0 helpful votes
Overall Feedback:
Today was my son's 10th birthday and he wanted to go to Pizza Inn. We went to the one on Memorial Dr in Greenville NC. He wanted buffet plus we got 2 large pizzas for the other 4 of us. After his 1st trip, I made him put his used plate on the table beside us so he could get a new one at the buffet. His 2nd clean plate had pork sausage instead of beef sausage so his sister ate that piece. He didn't want pork. Then he went back and started to get cheese pizza. Then our server, Melody, brought the other pizzas to the table. When she came with the check, it had two receipts. One receipt was for one kid buffet and two pizzas. The other receipt was for one kid Buffet, 4 adult buffets and two pizzas. I asked her about it. She said that she saw all of us, which is 4 people, 2 adults 2 teens, eat out of my son's Buffet plate. This was not true. The one daughter that ate a pizza out of his plate. I told her that I would pay for her buffet for eating that one piece but if she said she saw all of us eat then she was not being truthful. When I approached her, she said that she deals with this kind of thing all the time. I told her that I understood however we are dealing with my family for today. And what she said she saw, she did not see because it did not happen. When she did come back to the table, it was bc we called her over. Once confronted, she didn't even come back to tell us that the manager would handle it at the counter. We found that out yet another time by approaching her. This time at the Buffett after she wrote us off. We talked to the shift manager, Shannon, about it. She wanted to believe what the server said. I told her that I would pay for 1 buffett for my daughter eating that one piece but not the rest of us bc that didn't happen. Eventually she charged me that and not for 4. When we approached the counter to speak to the manager, Melody, took it upon herself to take a pic of me and my husband. I told her that that it was evident that she wanted a negative reaction from us but I don't conduct myself that way. After paying, we left out then I returned to get the store managers name. When I opened the door, I heard Shannon say 'she's coming' so they all stopped laughing. My 1st complaint is that she lied saying she saw all of us. If we did eat buffet, there would be no need for the 2 large pizzas. 2nd complaint is that managers should have access to cameras if things like this happen. I don't believe that they don't. I wasn't trying to get over at all. That's why I didn't mind paying for my daughter Buffett for that one piece she ate from my son plate. So many things could have went differently. Melody could have explained the clean plate/buffet policy when she said she saw my son go back with a dirty plate. She could have told me that she had to charge us for my daughter bc she brought water to the table at the time she saw her eating that piece. Or she could have produced the video of all 4 of us eating. That wasn't possible. I'll never eat or refer anyone to eat here again. The staff is very immature.
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