Client Review on Alliance Business Solutions
Feedback:
I am a trilingual freelance translator and I’ve been working with ABS since 2015, I have to say that I'm really satisfied and grateful for the opportunity they gave me to work within their team. During the first year, I did not receive much work, but the relation between us remains regular: Slowly, our relationship evolves from a 1-page project per month to 1-page project per week, and eventually to where we are right now, where I daily check my mailbox for small or huge projects to come from them. It means that I’ve been tested during a very long time to know what my results were, what I could handle or not, and the link of confidence has naturally grown between us. The relationship with the project managing team is very discreet but they always treat with a lot of care whatever I say, ask or request. They always answer within the next hours, whether it’s early in the morning or late at night, and they always answer in a very respectful and gentle way. Rarely, when an issue has arisen, requesting more information, the managers, heads of the department have always been fast to contact me, with great care. I’m just one among many other translators, but I feel well considered by any person of the managing team at whatever level of responsibility they are. Concerning payment, it’s incredibly perfect, I receive a payment every Friday for the total of translations I’ve submitted the week before. We used to receive payment for the week projects at the end of the same week in the past. At that time, I could send a translation the evening before, it was included in the payment of the day after! One day, we’ve been informed that they needed to delegate the accounting to a provider, since then, we have this 1-week delay, it’s understandable knowing that the company is growing, but we can rely on the Friday payment beyond doubt. As a freelance, I really appreciate this professionalism, not all our clients show so much respect. You can imagine that I do my best to fulfill their requests. Yet I have been late sometimes at the delivery, they’ve always remained very polite and gentle, comprehensive. I guess they know that, as a freelancer, I take great care with all my works in terms of contents as well as layout, so it can happen to anyone. I've learnt quite a lot while working with this company. Professionalism, trust and respect are the foundation of our relationship with gentleness being the icing on the cake. Thank you ABS, I hope our professional relationship will last for many years to come.
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