American Express Company
Client Review on American Express Company
Feedback:
American Express has recently changed who they outsource their customer service to, as well as their customer service policies, and Amex has gone from providing superior customer service to providing horrid customer service. Whenever I disputed a charge in the past, I knew Amex always had my back and would remove the charge. The new folks handling such issues simply remove the charge and add it back at a later date "after they have completed their investigation" and provide zero reason to the customer for the rebilling. I absolutely hate Amex at this point after having multiple bad experiences with their customer service team. In the past the outfit they outsourced to was in the UK and now Amex is using an outfit in India. Absolutely horrible. I'll be using my Visa from now on... and given the amount of money I charge per month on Amex, well big mistake Amex... big mistake. I have several colleagues who've had similar experiences and canceled their Amex cards after being members for decades like me. Watch as Amex stock plummets.
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