brownstonescoffee.com
Client Review on brownstonescoffee.com
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June,10, 2019 11,AM My daughter already wrote a review but now its my turn. I had to go for a medical procedure. I was not allowed to eat for 24 hours. But as a treat I told my daughter that i wanted to go to Brownstones for breakfast afterwards. So I ordered the Hungryman's Breakfast. When the meal came I opened the little butter packet and unbeknownst to me the butter was totally melted. The other 2 were the same. So when I opened it, it went all over my shirt. I told the waitress and she got the manager to come over. The manager brings a glass of seltzer and a dirty rag. It's not a little spot. It's all over my shirt. So I told her it would not help. She saids so what would you like me to do? I said to her that I believe are you allowed to put butter next to something that's hot? Most restaurants put the butter in a separate dish. She catches an attitude with me saids why not?! People melt butter all the time. (I have to check with the Dept of Health or the Better Business Bureau and see because the butter can go bad and melt.) She walks away. Then she gives me my ice tea as a courtesy. I'm not asking for any free stuff. But she should have been treated this differently. She should have said get the shirt cleaned and send me the bill and not give me an attitude. Now I'm not sure when I will return. There are too many restaurants that come and go so of you want your restaurant to be around for a long tome customer service should be top priority. Our waitress was great and so was the food.
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