Client Review on Cold Stone Creamery®
Feedback:
First 2 star rating. First experience at Cold Stone. Drove 15 minutes out of the way bc my wife was craving it, and I had never been to one before. Upon opening the door, the overwhelming odor of a dirty locker room almost literally made us leave without even making it to the counter. My wife said it was ok to leave if I wanted to, but she had been craving it for several days and we already made the drive. At the counter, there were 2 employees up front that didn't acknowledge our existence until the amount of time we were standing there got awkward. Then an employee asked what we wanted, and I informed him I've never been and asked how their system worked. I didn't see chocolate chip in the mint choc chip ice cream, no cookies in the cookies n cream etc. Response was,"like ice cream". After we waded through the waters of awkward teenage angst, sarcasm and rudeness we went to sit down at a table and.... Every single table was beyond filthy. At least 3 groups of people had sat at each table since their last cleaning bc the amount of melted ice cream, dirty napkins and half eaten waffle cones left behind reminded me of the battlefield from Hacksaw Ridge. My wife audibly gasped, "it's so filthy!" Not intentionally, just reactionary. So I walked over to the counter and asked for napkins. The employee pointed across the counter without saying a word.... I'm not making this up... And just pointed to a single napkin holder on the other side of the counter as if he had become part of Michaelangelo's creation painting. Trying to clean these tables was out of question with napkins bc of the amount of time all the previously spilled ice cream and toppings had to fester on their surfaces... So we took a few bites and made our way to the Leaning Tower of Pisa trash piles stacked ABOVE the opening circle... in an impressive display of gravity-defying-used-cup-and-cone waste.... Balanced ours on the top (which actually stayed without falling over) and proceeded to the parking lot where my wife simply stated, ' well that wasn't the best experience".... And then I noticed the Google notification on my phone asking for a review... Hopefully it was an off night for them.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
