Client Review on CruiseOne
Feedback:
My wife and I booked a cruise thru Jill Venturi & Associates who are a franchise of Cruise One and local. At the time of booking the agent agreed to match another travel agencies promotion of $250 in onboard credit. This is on top of whatever NCL promotions were. Now we are 7 days out from sailing. They only issued $100 of the $250 and are saying they are only giving us $125. He is stating that is all it ever was and I have documented proof that it was $250 from the travel agent above what NCL was offering, total. Using that as their excuse. $150 would be the total from CruiseOne. Today the agent first said oh it is $175, then when I did the math for him, he said, oh yeah, $125. That doesn't even match any amount anywhere. A run around for weeks, still only $100 from CruiseOne on the account, which again doesn't even match. They know what the other agency offers, they know their competition and the change the game when they know you can't cancel because of the cruise line penalties. Buyer beware.
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