American Dairy Queen Corporation
Client Review on American Dairy Queen Corporation
Feedback:
Stopped by with the wife and my little one to grab some Ice Cream and Coffee around 9:15 pm. While i was in the drive through, i asked to get No sugar added box of ice cream bars and a coffee and the girl who was taking the order asked if it;s alright if it takes 7 minutes and i said sure why not. 5 cars ahead of me and by the time i get to the window, it will take way more than 7 minutes. All of the sudden,a male goes on speaker and tells me that they don't serve coffee at Dairy queen!! I said you don't serve coffee and the girl just told me it takes 7 minutes. Then he came back on speaker and said they ran out of coffee. Of course i realized the lie and asked for his name, he disappeared for a moment and then i inquired his name and he said it in a fast way to make me give up and then didn't answer me on speaker. I stayed in the car for 10 minutes until i reached the window and the girl looked at me and i said who is the manager? She called the same guy by the name Phillipe. I said i need to see him to get things straight. Phillipe came right to the windows and he said they are out of stock and don't serve coffee at night! I said ohhh, so Dairy queen don't serve coffee at night and you're not out of stock. He said yes. I asked him is this the policy of Dairy queen and he said yes!! I asked him again and i said Dairy queen Corporate knows has this policy and he said that's our policy. At that point i asked him who is the owner of this location on 32nd street and 13th Ave S in Fargo, and he refused to tell me and walked away leaving me on the window. I can't describe how humiliated i felt talking to this low life garbage employee who thinks he can make his own rules without any supervision. It's pretty sad to see Dairy Queen getting loose on their hire and training.As an owner of a local company, i will be sharing this information and response to all of my staff. I need to see the policy where Dairy queen won't make a coffee after 9 pm according to Phillipe. Shame!
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