Doctors Express Reviews
Raymond Cook
1 contributions
0 helpful votes
Overall Feedback:
Had to have hair follicle drug screens for child custody in July 2018. Waited 2 weeks for the results and had to call them to find out they did not seal the specimen. Had to retake the test again. 12 days go by, i had to call them again for the results. This time the specimen was labled incorrectly. I had 9 plugs of hair cut from my head. I was charged 3 times for this incomplete service. I was only supposed to have been charged once. A 3rd charge showed up on my credit in collection's. I contacted corprate December 2018 and again April 2019. They finally took the negative mark off of my credit and told me i would receive a refund in 6-8 weeks. Now it is July 2019 and still have not received a refund. I called corprate again today and my refund STILL has not been processed. I was told it will take 6-8 weeks AGAIN!!!! This appear to be the most unorganized corperation i have ever had dealings with. The doctors and nurses at these facilities are the one that barely made it through med school. Obviously the upper management have serious issues as well. I would give a 0 star if the option were available. I will never deal with this organization again and i would steer anyone away that thinks they should go there!
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