Client Review on Experimac
Feedback:
I was hoping for a better experience due to the reviews and the friendliness of the employees, but as a Samsung user, I wish I had taken my phone elsewhere. I initially brought it in for a broken charging port, which understandably had to wait for a week for the parts to show up, but as soon as I left the store, the port had not been fixed and my phone was no longer able to connect to my network. I brought my phone back the same day to address the issue, and they let me know there was an issue with the SIM card connection, which I again left to be fixed. About 4 to 5 days later, no answers to emails, a phone call resulted in no further details about the condition or issues with my device. I get businesses get busy and have a high volume of repairs, but for the amount of time and lack of communication to fix a problem unfortunately caused by their own employees, and to provide a specific day on a receipt to contact me back without doing so is really disappointing.Update: The manager John was very nice in apologizing and addressing the issues I had regarding the lapse of communication that occurred while waiting for my phone. While this definitely quelled my irritation and frustration, a day later the charging port still doesn't work.
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