FOCUS Brands, Inc.
Client Review on FOCUS Brands, Inc.
Feedback:
I don't know anything about the work atmosphere but this is the parent company for Moe's. I had a God awful experience and then complained to the BBB, Moe's online and the manager of the location. Three weeks went by before I finally grew tired of being ignored and I had to research the parent company and call guest relations. I was told that they don't respond to BBB which is a HUGE red flag for any business but explained why I had not heard back. They stated they could not find my online complaint in their system and they had no idea why the manager of the location had not returned my call. After a very large catering order went horribly wrong I actually located an interview online from last year where Bruce Schroder explained his plan for success and mentioned how important back of the house operations, such as catering was to his goal. Someone needs to let him know that these locations are failing. It troubles me so when corporate perception is so far removed from the actual experience. There is only a matter of time before the location I dealt with is ultimately no longer profitable treating customer this way. They have tons of reviews about the uncleanliness as well.
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