Client Review on Fox's Pizza Den, Inc

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Read my original review below, look at how Johnson City fox pizza handles their problems.Mara Piccone-We used to order fox pizza from University parkway, Johnson City TN weekly or twice a wk. They used to do great job. Long ago, if they made mistakes, we call them, they would apologize & fix the problem. That has won our hearts & we kept ordering weekly, generous w/ tips. That changed 2 months ago. I drove on way home, I called. I'm hearing impaired, asked girl on phone speak clearly, I couldn't understand. Her tone became unbelievably rude, she then sarcasticlly spoke loudly. In shock, I didn't say anything & hung up on her. Very first time, we didn't order entire month. Finally last month, I moved on, tried order once again. I requested extra tomato sauce on all of'em. Pizza delivery arrived; all 3 boxes of pizza was a mess, tossed to side like it was dropped sideways while hot. Upset but I decided to let it go. Then as we ate 'em we noticed it's not extra sauce, in matter of fact, they all was very very very THINLY sauce, almost as if they are out of sauce & they put on what they had left. Frustrated, my husband called for me & he filled them in on everything mentioned. Then manager lied, he said: I made pizza myself, that was extra sauce. He did not apologize for rude girl or for messing up our pizza. We are looking right at barely any sauce pizza while this manager lied. Very insulting. My 6yrs old daughter cried, she miss fox pizza & she wants to order pizza again. She asked me if it matters if anyone was hateful or if they gets our order wrong, why never come back again. My heart breaks for my little girl but I have to set example to stand our ground because it does matter! Ignorance to disability is not okay, bad customer service is not okay. What I want to know is this, now you seen this review, what are you going to do about it? You just lost $40-$80 weekly from us because of your rude and arrogant employees. Are you okay with this kind of behavior and terrible customer relationship at your business?Response from the owner-Well I'm very sorry about your past experiences this is the first we have heard about this. It is also very hard to hear on the phones with the oven running hood vent and so on. If you could call and ask for a manger I surely promise that this situation would be handled. We don't know if we're doing something wring unless someone tells us. All mangers make the orders and if someone s orders it a certain way I assure you that it's made the way that's it's ordered we've all been together for 4 years and we take pride in our service.Mara Piccone-See their reply to my previous review. Exactly what I am talking about. You ignored the problem; didn't bother to resolve it instead you tried to justify your employee's incompetent. I wouldn't be surprised if it was actually you that we spoke to on phone. I clearly stated in previous review that we spoke to manager on phone. He heard us CLEARLY and responded to our complaint with a lie! Extremely thin tomato sauce on those pizza, as I am staring at those awfully thinly sauced pizza right front of me, I told manager that we specifically requested extra tomato sauce by online order, I typed CLEARLY! The MANAGER said he personally made pizza himself & there's extra sauce on 'em. FLAT.OUT.LIE! Not even a regular amount of sauce on 'em!!! You try to justify phone call rudeness by saying vent was so loud, really? I have been there in your store frequently. I bet if you look up orders history in last 2 yrs, you would notice that I ordered your pizza repeatedly than any person in this whole town! It's rather quiet in there, noisy environments would have irritated me extremely because my hearing aids are sensitive to that. You are so full of it! I wonder if your corporation are aware of this. You just lost your regular customer, I have never seen such embarrassing fake apology like yours! What part of "customer is always right" do you not understand? I would not hesitate to let everyone I know about how you handle your business.