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Client Reviews on H&R Block

    • 2.5
  • 39 Reviews

Most helpful positive review

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By heterodoxy Bear Oct 18, 2019

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Most helpful critical review

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By Diane Knowles Jul 19, 2019

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Best place in Kansas City

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We filed an extension in April at the Dawsonville, Georgia and we are now told the office LOST our file! All our documents are gone. EVERYTHING. We went to the Thompson Bridge location to attempt to finish filing our taxes and when we walked in an employee was on the phone with someone explaining to them they LOST her file as well. We maxed out our charitable giving etc. and they lost our receipts. AND this is a common problem apparently!!!!!

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Great place! Excellent Tax company HQ. Good eats at the public Cafe.

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Great people, love the architecture and art. Lots of open space. The food court is great, healthy options.

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Would give it a lower rating if possible. DO NOT USE THEIR EMERALD CARD SERVICES, IF FRAUD HAPPENS YOU'RE NOT PROTECTED!! THEY DO NOT DO FRAUD INVESTIGATIONS THEY GUESS. I'VE CALLED THE MERCHANT THE PURCHASES HAVE BEEN MADE THROUGH AND THEY SAID THEY WILL GIVE ME THE MONEY BACK BECAUSE IT IS FRAUD BUT THE FINACIAL INSTITUTE HAS TO CALL THEM, STANDARD FRAUD INVESTIGATION PROCEEDURE, AND THEY REFUSE TO!! GOING INTO MONTH NUMBER 2 STILL NOTHING!!

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This kid Raymend Emmanuel, he is so arrogena, we have paid them 285 USD for filing our taxes, man he is like a little kid, he just wants to talk doesn't wants to listen, my wife has been their Clint from last two years but this year it all went down like a rain. Man he was high, he was talking to himself. I have no idea what's wrong with him. Boy take care.dont ruin H&R blocks.

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I did my taxes with H&R Block online. The software would not allow me to move past the credits section. I worked on the problem with their tech support for a month. No one had any answers. I had to create a totally different account and do my taxes all over again. It was a major pain. Other than that, the software worked fine. I think I should get a refund of my prep fees, but there is no way to contact them.

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Tiffany Warren was very friendly and knowledgeable. I would recommend!

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My tax preparer Debbie Ferguson in Edinburgh, IN has been a phenomenal tax preparer for me for the past 5+years. The H & R Block Company is a disgrace. They double charged my credit card on their website when I was trying to get to review my return that had been prepared in another state. I found out later that my card had actually been run a total of 6 times & I still never got to view my return online. When I called to try to get the charges reversed I spent 88 minutes on the phone transferred to a different operator 6 times and never got it resolved. Giving them one more chance to make this right, I am on the phone with them now. I am speaking to the third operator after 33 minutes and she just put me on hold to try to figure it out. I doubt there will be any resolution to my situation so my next step will be to call the headquarters in Kansas City, MO on Monday. When I contacted my credit card company on two separate occasions I was told nothing could be done until the pending status was removed or 5 business days had passed. I've now been transferred to the 5th operator and her supervisor making the 6th person again that I've spoken to from H & R Block. I WILL BE CALLING HQ on Monday.

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Great place to work.

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