Client Review on Miracle Method
Feedback:
November 28, 2018 I hired Miracle Method to refinish my kitchen counters. I met with Troy Nunez on this day for him to look at the job and give me an estimate. One of my main questions was if this was suitable for a manufactured home. He said yes it was. I signed the contract and was scheduled for December 10th for the job to start. The job was completed on December 12th, 2018 and the balance was paid in full. On July 1st I contacted the company because of a number of cracks in my counter top. I sent pictures per the companies request and was schedule for a visit on July 3rd to have them look at the cracks. Casey, who was one of the installers on the job came to look at the counters. He said it is rare that this happens and is generally installer error. He jokingly said that since he was the installer it was his error. He said it would be a two day job to do all of the repairs and that he would have the office call me to schedule when it would be repaired. I advised him that since this is a part time residence for me that it would have to be done when I returned in August and that I would be available from August 4 - 24. I never received a call so I followed up. Casey called me back on July 31st to tell me that it would NOT be covered because there were no chips. I sent Lacey in the office a picture of the chips in the counter and spoke with her the following day. She said the General Manager said I could pay a $75 charge for them to come out and look at them again but if it does not fall under the warranty, which clearly states "any failure of adhesion" is covered, then I would have to pay the charge. If, however, they felt it was covered it would be reimbursed. I said no, it has already been looked at and I was told it fell under the warranty and would be scheduled. I asked for the General Manager to call me back yesterday and as of today have not received a call.
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