Taco Mac Restaurant
Client Review on Taco Mac Restaurant
Feedback:
Ordered via Grub Hub at Taco Mac University in Charlotte, NC. I ordered mango shrimp tacos and queso and received chicken wings and broccoli. I want you all to know that this order was botched- completely. Your GM Jason is the most unprofessional discourteous excuse for a manager. Constantly blaming the delivery service for the error stating that the driver grabbed the wrong bag off the bar. It’s their job to go thru the order to make sure it’s right. Let me get this straight- you all leave take out / delivery orders on the bar for numerous random drivers to open the food and ensure accuracy for the $1.99 delivery fee that they get. So my food is being handled now by another party that may or may not have clean hands etc. Just wait for the health department to hear about this!Instead of your GM being apologetic and remaking my order and allowing the driver to deliver the correct order- he became belligerent advising he canceled and refunded my order. I proceeded to tell him I didn’t ask for that and he said it’s Grub Hubs fault deal with them. I am a general manager... trust and believe that every person that I come in contact with along with all of the rating sites will hear about this HORRIBLE CUSTOMER SERVICE EXPERIENCE and be warned to stay away from your establishment.
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