Taco Mac Restaurant
Client Review on Taco Mac Restaurant
Feedback:
Last night I took my sister and her friends from Vegas to Taco Mac near Olympic Park and it was a horrible experience. We had to sit ourselves which was fine but then I had to go find a waiter to get menus because they just decided that we didn’t exist at the table. We waited 45 mins to receive our food and when we did our food was cold. I ordered the beef tacos and my soft taco shells were not warm they were hard. The beef was cold and my sisters steak was cold along with her friends chicken. 45 min wait for cold food was unacceptable. We called our waiter over to tell her about our food and she clearly had no excuse for it so she grabbed the manager. He came to the table just standing there while we explained our situation and he didn’t apologize for it or anything. He took our food back to the kitchen and we waited thinking our food was going to be remade. After almost 20 minutes of waiting we asked for our waitress again and voiced our concern about our food. She didn’t know anything and once again grabbed the incompetent manager. He came over and told us that they decided not remake our food. At this point I’m pissed off because we waited for our food to be recooked and you all decided not to recook our food. He stood there against a pole with his hands behind his back just saying umm ok like he didn’t give a damn about the inconvenience his staff caused us. He made no effort to apologize. We walked 30 minutes to go to this particular taco Mac because of the location and I’m pregnant. I’m am so pissed off that my food was cold after a 45 min wait and my food was taken back and never to be recooked after waiting for another 20 mins. I just can’t believe a restaurant would treat their customers like this. I work as a food inspector and I’m telling everyone do not patronize this particular restaurant location until the manager is fired because they do not care about your safety or your time. I will not rest until this matter is addressed and an apology is administered. Just disgusted at this point that I wasted my time walking to this restaurant and my time waiting for food that I didn’t even get to enjoy. I was embarrassed to be bringing some friends and family from out of town here. I could have went to Hudson grille across the street from them if I would have known my experience would be like this. You cannot reach anyone at their corporate office unless you leave a message or email smh. Don’t eat there
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