Client Review on 101Mobility
Feedback:
Rental scooter. Wilmington, NC. Great service and a good price! From start to finish they were very helpful! Christine was the rental agent that helped me. From first call to get information on their scooter rentals to the final drop off she was professional, patient and kind. The only reason I can't give five stars is the companies delivery issue for the rental. I was in the Jacksonville area for my son's wedding celebration and I had to take the time to go pick up the scooter because delivery to Jacksonville was much more than I could have guessed or could afford. However, when we arrived Christine took the time to show us and be sure my son and myself understood how to use it and how to take it apart for moving it in my SUV. She made the process very easy. When it was time to return it, my original arrangements had been changed and in order to return it I was faced with having to miss half of my last day with my family and not have the scooter to get around for my last evening. Christine went way beyond customer service expectations by working with me and arranging a plan with my son for return that meant I didn't have to miss my family time! She used her personal time to talk with me and help work things out for us! It was a huge gift to me and to my family! A great blessing! The only flaw in Mobility 101 rental is not the good people who work there, but a company issue of not having a delivery service that could be used for customers in surrounding areas. It would be a great service for people on vacation, visiting or just wanting to try them out. Having the scooter while I was visiting gave me fantastic independence to enjoy the area and take my service dog out to exercise on my own. It was so great to be able to enjoy time in beautiful NC that I couldn't have without it. I highly recommend Mobility 101 and I look forward to working with Christine again on my next visit! CS
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
