A & W Food Services (Canada)
Client Review on A & W Food Services (Canada)
Feedback:
Went into A&W (Kamloops Northshore on Fortune Drive) on Sunday and ordered some Buddy Burgers, onion rings, fries, drinks and a couple of other things. I was driving so a little behind everybody else in eating. Ate a couple of onion rings then had my son open up my Buddy Burger to put ketchup on it. Right in the middle of the burger was a big black disgusting hair. Totally turned me off of my lunch. Was too far on the highway to turn back. Monday, late afternoon, on my way back I stopped by to return the burger and onion rings. I drove up to the drive thru window and asked to speak to the manager. The young lady said the manager was not available but she was the supervisor. I gave her the bag with my completely uneaten Buddy Burger (hair included) and my order of onion rings (minus a few) and explained the situation. I said I wanted 3 teen burgers for my kids and to take the price of the Buddy burger off of the teen burgers. She said, "I am not allowed to give a refund and I can only give you back a Buddy Burger." I told her I was grossed out by the Buddy Burger and would never eat another one, and wanted three Teen Burgers for my children. She said, "Sorry, that is all I can do." I cancelled the teen burgers, took back the bag, and thought I would call Tuesday when the manager was in. I called on Tuesday and spoke to Fran, the manager. She asked if I had a receipt. I explained that when the supervisor took the bag she kept the receipt. Fran wanted to know what time I was there and the exact order. She said she would have to look up the order to have proof of it, and then she told me she could only give me a refund for the burger, not the onion rings. Are you kidding me? Do you think I went dumpster diving and found an uneaten Buddy Burger to return for the two dollars? I'm sorry, what the hell ever happened to customer service. I did not cook the dam burger, your unsanitary establishment served it to me. When you serve someone food and it has a big black hair cooked into it, I would think that it would be a very simple, "I am so sorry, here is your money back," (including the onion rings I didn't eat when I lost my appetite) or perhaps even go one step better and say, (when I am ordering 3 teen burgers) - "one teen burger is on us for your time, hassle and dissatisfaction." That is how you should treat a customer! What the hell is with the interrogation? It's a two dollar hamburger for god sake. I would be more concerned about who in my establishment was not wearing a hair net, or how we got hair in someone's burger, not what time they purchased it and what else they bought with it so you can find a receipt. I will never again step foot inside your A&W and will freely tell people of your unsanitary conditions. ...
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