A Caring Home Care Services
Client Review on A Caring Home Care Services
Feedback:
I am appalled by the completely unprofessional conduct by the office employees. We found our own PCA and used this company as our agency. They made a big mistake with our annual evaluation. Their employee tells me this and admits his mistake, then calls me a day or two later asking about the evaluation AGAIN (apparently forgetting HE made a huge mistake, wasted my time and caused my son to lose his services due to this mistake) after we already had an extensive conversation about it. The same employee calls me multiple times to take actions on my end to fix his mistake. I do that and they sit on the evaluation for almost two months and don't submit it to the insurance company for approval. They also said they would pay my PCA for a few of her hours she worked because it was their mistake that was causing the holdup. In the meantime I have called multiple times to figure it out and don't receive a call back at all! Funny how when they want me to fix their mistake I get calls multiple times a week, but when I am trying to get them to do their job I get passed off/ignored!! I even called to speak to the person in charge (who I have spoken with before he always seems nice and answered questions well) and I got sent to someone else completely by the receptionist. We are switching companies and I would never recommend Caring "professionals" to anyone! To the person in charge there ( he knows who he is) you seem great but you really need to get employees that actually DO THEIR JOB! Losing us as a client was completely preventable!
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