Ascend Hotel Collection
Client Review on Ascend Hotel Collection
Feedback:
Ankeny Iowa location, we stayed at this hotel June 15-17 2018. We were very displeased with just about everything and everyone we encountered. First we were never checked in to our room and the next day our room was given to another family which walked into our room while we there, the front desk was then rude and accused us of being in the wrong, then OUR keys were deactivated minutes later. Second, we stayed as a team for softball so yes our children were with us, they were yelled at more then once for jumping in the pool off the side and told they could no longer swim, even though the pool was not yet closed. Third, the front desk person was rarely there and she was the only one working on a Friday and Saturday night with a fully booked hotel. She accused us of trashing the hotel, after one of our parents asked for garbage bags to clean up the comments area, and being too noisy even though again it was not quite hours yet. We contacted the hotel and have been told we were not allowed back and they would be contacting our organizations owner, along with other feedback about how badly OUR behavior was. We were not the only team staying at this hotel that weekend and it seems as though the hotel was not ready for as many guests as were there! I have never encountered such poor customer service then with your hotel in Ankeny Iowa.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
