Ascend Hotel Collection
Client Review on Ascend Hotel Collection
Feedback:
Stayed at Comfort Suites in Brunswick GA. The worst hotel stay and on Mothers Day weekend!!! No towels, no sheets for pull out bed, no phone connected in the room, hallway smelled of sewage and mold. When I complained I was treated less than a customer. Front desk associate would not call the manager as requested several times. She was rude and unapologetic about the issues. She Just told me it wasn't her fault. I was soooo angry to be treated this way. I tried calling customer relations. After being on hold for 20 minutes, they pretended like they couldn't hear on the phone so they can avoid addressing the issue and hang up on you. Cathy the alleged supervisor hung up me pretending she couldnt hear. HORRIBLE! Now I know why the hotel employees act they way they do. Don't use this hotel company and/or their franchises. The worst hotel chain. NEVER AGAIN!
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