Bears Playground
Client Review on Bears Playground
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Hi,I am a Park and Rec Commissioner in the town of Hampden MA. We had a wooden play scape that was in the early stages of deterioration and was in need of a replacement. I started by searching the internet and, while getting many hits, did not find what I was looking for. Hampden is a very rural town and our park is very wooded with hiking trails. I really wanted to avoid the metal and plastic models and keep the natural look and beauty. I came across the Bears website and after 15 minutes of reading up on their products, installation and maintenance plans i knew my search was over.When designing my play scape I worked with Trey Corish. Limited by a budget Trey worked with me with multiple design options until we were able to find something that worked. One caveat to my design was that we wanted to keep some of the components of the old play scape and getting the right fit was difficult. Trey and Bears was very open to designing a product using our equipment and did an awesome job with it. Trey was a pleasure to work with as we had a few changes to make along the way. We remained in constant contact with each other during the construction phase and Bears went above and beyond when, returning from an install in Central MA, they stopped by to remove our components and bring them back to their facility to insure all would fit perfectly. The installation date came and a crew of 4 installers arrived. Todd, Lenny, Doug and Josh were extremely professional in all they did. Upon arrival they walked me through every aspect of the install, explained all options and addressed any questions I had. The install was completed on time and the final product is amazing. They told me they would pick up when done and I'm convinced they left the park in better shape than when they arrived. They were a great bunch of guys to work with.Overall I have nothing but an extremely positive review of Bears Playgrounds. Extremely easy and pleasant to work with starting with their website and up through the office staff, designers and installers. Most of all I was very impressed with their customer service. They will work with you to provide a product out of their factory or create whatever it is you would like. Thanks to all at Bears for all you did.Dave TurcotteHampden Parks and Rec Commissoner
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