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Client Review on bigofranchise.com
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BIG BIG BIG problem-@ BIG O' SAFFORD,AZ -- The left front wheel has been making a noise since they first repaired it- I have returned two times out of concern because of a scraping noise-Preston said he was hard of hearing and could not hear it. Today, while turning there was a loud pop and bang! Then an awful crunching noise when turning- the SAME wheel!!!!Now the breaks are almost gone. This car was nursed back to Boulevard's BIG O' yard this morning WILL YOU PLEASE!!!!! Please make it safe and drivable. I told you Preston there was a scraping noise when your man first worked on it and you blew me off- you returned a car to me that was dangerous to drive.Please fix my car and make it actually safe to drive- and make the window washer work as it did before your guys handled it.the car has needed to go back three times for the SAME issue. Since it was fixed the first time, when I got it the window washer would not work -I mentioned and said it worked on my way to the garage -now since it was worked on -not. Preston did nothing.This garage has grossly overfilled my oil on three occasions- and now the gasket on the oil pan oozes. They want 500.00 to fix that. PRESTON when my husband was alive you would not have done this to him- because I'm a elderly ,handicapped,widow you are taking advantage of me- and putting me in danger. SHAME on you!Sue Stutesman Smith
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