Client Review on Blow & Drive
Feedback:
I would like to start off by saying shame on me for deleting my first review of this company a few months back. I had issues with this company initially installing this interlock (the guy that installed it messed up wires and I had to have it redone in another city 30 minutes away to fix his mistake), but they also have issues honoring what I had paid for when I initially had my interlock installed. They would no longer come out to my city, Ventura, to calibrate my device because the laws had changed and they could no longer calibrate over the phone, so they wanted me to drive to Northridge, ( a 2 hour commute there and back for me) , to have my device calibrated. It was frustrating because I chose this interlock company based off of the fact that they come to you and all fees were included with the install/ removal of interlock and monthly fees. After writing my first review, I believe a man by the name of Michael?, had reached out to me and solved the calibrating issues for me and had people come out to calibrate my interlock. He understood that when my interlock was installed they advertised that they would come yo you. Now I understand that laws change, but you need to honor what your customers paid for prior to this change. Michael understood that, fixed my problem, and we moved on. I altered my review and gave them a good rating. Now it's time for my interlock to be removed AND GUESS WHAT??????? They are doing the same thing, telling me I need to drive my leased , mileage calculated, vehicle out to Northridge with my Toddler to have it removed or I have the option to pay another $75.00 to have a tech come out to remove the interlock even though I paid for this to be done in the beginning!!!!! This is insane and ridiculous, had I known it would be like this I would have chosen another interlock company. On top of this the operator that answered the phone, Darrin, was disrespectful and had no desire to assist me with this matter which i tried to resolve prior to this review. Save yourself the headache and choose another company. I have wasted way way way too much time and money dealing with this company that does not honor their advertisement when I signed up. Should be their loss that they have to pay to have someone come to me to calibrate and remove this device because that is what I was promised when I signed up and they sure didn't have an issue taking my monthly payments every month!!!!!! If corporate or an actual superior of this Darrin character sees this I would like to be contacted to discuss this matter further, because I will take this further.
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