Brake Masters Systems, Inc.
Client Review on Brake Masters Systems, Inc.
Feedback:
My branch was in Albuquerque off the Alameda. Customer service here is ridiculous. Brought my vehicle in with explicit instructions to the Assistant Manager Adrian Almeraz on what was to be done. Also explaining I had coupons for all work being requested. The initial response was "oh yeah we'll take care of it" however they called a couple hours later sayin it was all ready to pick up. Went down the list of things that were completed and it was not what I asked for. Then we requested additional services to which we also explained we had coupons for and that service was completed however they did not honor the coupon. Upon arrival to pay for services we handed the Store Manager Corwin Baber our coupons he immediately directed us to Adrian. No help from him at all. His response was " I didnt help you guys on this, so let me get Adrian". Which I thought was completely unprofessional for a Store Manager. Once Adrian came back in to help us, again did not honor our coupon and we were told by him the reason for him not honoring our coupon was that we were " not specific enough about the service we were expecting ". I have never been treated anywhere close to the manner in which I was treated today from this establishment and I will make it a point to never be treated in this way again. You have lost yourself a customer today thanks to both your Store and Assistant managers at this location.
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