Brake Masters Systems, Inc.
Client Review on Brake Masters Systems, Inc.
Feedback:
I have had the worst car repair experience of my life over the last two weeks with Brake Masters Store #209 off Germann Road in Chandler. I went in to the location with a mis-fire on my Honda Accord. The manager informed me it needed a new ignition coil and new spark plugs. I was able to get the parts a little cheaper at the local Autozone but had Brake Masters install the parts. When I picked up the vehicle the issue was not resolved. The check engine light was still on and when it took it back to Autozone it was the same issue. I took my car back to Brake Masters. They said I need a valve adjustment for $360 and said they fixed the initial issue and the car was running fine. Today I had an actual reputable mechanic fix my car, it was a bad fuel injector. The issue is fixed. It is clear the technicians and managers lied about fixing the issue and wanted to milk more money out of me. I am absolutely appalled. I cannot believe the service I have been provided and lack of ownership of Brake Masters for misdiagnosing the issue. Everyone I have spoke with was condescending and argumentative. No one ever apologized or shown any level of customer service.
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