Build A Bear Work Shop
Client Review on Build A Bear Work Shop
Feedback:
I paid to have a bear shipped for my girlfriend as she had just had a small surgery done. Initially I paid for 1 day shipping and after looking at tracking to see when the package will arrive it said 4 to 6 business days. So I called FedEx and they tell me that Build-A-Bear label shipping incorrectly. I called Build-A-Bear they give me a refund but tell me that FedEx made the mistake. The representative told me the only option I had was to cancel the last order and purchase a whole new order which I did not want to do because by this time the package would be late and my partner was going home to another state. Long story short after 6 days the package was supposedly delivered my girlfriend stated that she never received the package of course she wasn't home. This was one big mess. I just wanted to bring comfort to someone and it ended up being so unorganized. Calling corporate only to have the machine voicemail asking me to leave a message.
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