Client Review on Carstar Automotive Inc.
Feedback:
Considering I received this link because they accidentally marked my car complete that was already 5 days late, you can guess this won't be good. The only reason they have two stars is Lisa at the front desk (very helpful and friendly) and the fact that I had an okay experience with them before. They quoted me a date (Wednesday) after "getting in and working on my car". On that date I was told there were parts they still needed and was supposed to arrive that day. If they arrived then it would be done. Why they didn't have these parts or know that they were waiting on them before notifying me that day is beyond me. Of course, they didn't arrive until the next day (Thursday) and I was told my car would be ready by the end of the day. I waited to hear from them and when it got to the end of the day I contacted them and was told that they forgot to include an alignment in the timing. Ooops! I was first for an alignment on Friday and was counting on having my car for the weekend. Again no word from them until I contacted them later in the day (since I knew an alignment shouldn't take all day). The blame was then put on Burnett Automotive who was doing the alignment. The person that does their alignments took a half day that day and they were at the mercy of the auto shop. Why did it take me going down to CarStar at closing to get this information. This should have be relayed to me at least by mid-day. I rearranged my weekend due to the car situation. I was assured it would be done Monday. Monday morning I get a text saying that my car was picked up and then the survey text. Like I said earlier, they accidentally marked my car complete. It is now going on 4pm on Monday with no word from CarStar. I have a feeling I know what will happen when I call. I feel like I am forgotten until I contact them. I am not sure if they have too much going on or what, but the communication was great until my vehicle ran past the original date. Which leads me down the forgotten path.
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