CD One Price Cleaners
Client Review on CD One Price Cleaners
Feedback:
ASHLAND/WELLINGTON LOCATION, CHICAGO, ILBEWARE. If you own nice clothing, don't bring it to this shop. I brought in a brand new custom cashmere sport coat to be cleaned, and it was returned to me with damage to the lining (a tie from the rear vent was torn completely off, and the lining was coming off the coat. I returned to the shop and spoke with the manager Tony, who immediately offered to cut me a check for the full retail price of the garment. Because I wanted to keep the jacket, I was reasonable and asked him if he could have it repaired to its original condition. Tony agreed to do this and took it to another local cleaner to have it fixed. When I returned to the shop, I noticed that the replacement fabric didn't match, and the thread weave was entirely different. After telling me that my assessment was wrong, Tony agreed to take the coat to Brooks Brothers (where I purchased it), to have it repaired properly. A week later, I hadn't heard from Tony so I stopped by the shop to see what's going on. He approached me with the jacket and told me that Brooks Brothers couldn't find anything wrong with it...so in other words, I'm wrong and my jacket is fine. I asked Tony what Brooks Brothers location he went to, and he could give me an address...which leads me to believe that he never made the effort take the coat to the store. I was then given the phone number of Tony Leasure, the District Manager, to discuss the jacket. I left Tony a VM, and after not hearing back from him for 4 days, I called again and got in touch with him. He informed me that he was surprised that his store manager even offered to repair the garment, because he suspected that I damaged it myself. He then informed me that he wants to send the garment to a forensics clothing examination lab, so they can determine if it was actually the shop, or me who caused the damage. I KID YOU NOT. This company went from offering full compensation for a replacement, to accusing me of damaging my own garment. I'M STUNNED. Further, I left a VM with the customer service line for the corporate office. Its been 5 days and I haven't heard back.
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