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Client Reviews on Chick-fil-A

    • 4.2
  • 61 Reviews

Most helpful positive review

0 people found the following review helpful

By Asharee Campbell Oct 18, 2019

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Most helpful critical review

0 people found the following review helpful

By Rod Sisson Oct 18, 2019

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Overall Feedback:

Excellent way to spend time learning about a company that was built on strong values and character. Now I know why they stand out from the rest even today. The customer service culture is strong and unwavering. Their leader came from humble beginnings and worked hard to succeed. They will always get my money. Find out about doing the backstage tour someday. It is worth your time.

Overall Feedback:

I'm a HUGE fan of chick fil a & my family eats one of our 3 daily meals there 16+ times a month. USUALLY, one can expect EXCELLENT customer service on most reasonable requests. They offer a grilled chicken sandwich and also grilled nuggets. Recently, I ordered grilled chicken strips/tenders as I've done at MULTIPLE locations throughout Atlanta & ALWAYS been accommodated. It takes approx 7 mins & is a special order. No problem! Happy to wait. The manager/owner at the Conyers location on hwy 138 informed me that it was too much trouble & they didn't have the grill space nor the time necessary to accommodate my request.... REALLY? You're already grilling breast and nuggets & can't throw down a couple of strips?...? WOW! If THIS locations attitude towards customer service is indicative of some new corporate philosophy, then how tragically SAD! I am certain Truitt Cathy would be EXTREMELY disappointed with THIS, after the YEARS of hard work he put in to build such a GREAT organization committed to making sure their customers were satisfied! Rod Sisson, Carrollton GA

Overall Feedback:

Neat place and the tour was great !

Overall Feedback:

I do wish they would reconsider and build one in Radford for the public since we have no access to the one at the University.

Overall Feedback:

Great place to visit, wonderful things to see in the facility, and information that helps you better understand the franchise. I'm happy that I went.

Overall Feedback:

I have been eating at Chich-fil-A for quite a few years now and I love the friendliness and servant leadership that they model. Every store we visit even when we are traveling is clean and employees are friendly. I love the the response of "our pleasure" whenever I say thank you. I told my husband I would love to work for an organization like this, where God is their foundation! Even with being closed on Sunday they are blessed beyond measure.

Overall Feedback:

很多很酷的车 办公环境很好

Overall Feedback:

You should send a mystery shopper to the chikfila at 5120 S Cobb Drive. The manager/operator is by far the WORST operator I have ever encountered. His attitude and demeanor is atrocious. He's routinely that way too. See for yourself cfa corporate.

Overall Feedback:

Beautiful campus.

Overall Feedback:

AMAZING CUSTOMER SERVICE!!🔸Statesboro, Georgia on Hwy 80 location. Yesterday evening, July 27th my daughter went to Chick Fil A to pick dinner up for us. She tried to pay with her bank card and it was declined. (Issue with the bank) not her fault. Anyway she didn’t have any cash or another way to pay for it. The manager last night did such an amazing thing. He GAVE her the the whole meal. Completely comped the whole order!! So when she got home and told me what had happened I was absolutely blown away by their sincere compassion for their customers. You always hear about Christian owned business, but Chick Fil A really lives the lifestyle and doesn’t just claim it. So I sent my daughter back up there with $20 dollars (our meal was $12.47) and had her give it to the manager. Of course he said he couldn’t take it, but I told her to insist that he pay it forward and pay for as many meals for others that he could with it. I’m going to try to keep his kindness going and I plan on doing something nice for at least one person or family ever week. Doesn’t have to be monetary, just be kind to others. Make someone smile everyday. Let’s show what being a Christian is supposed to be like. I know I’m rambling on, but I was so touched by his compassion. Chick Fil A you should be so proud to have such a wonderful young man working for you. My daughter didn’t get his name, but he was the manager on duty around 6pm last night, July 27th. Thank you so much and this young man deserves a raise! 😁

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