Choice Hotels International, Inc
Client Review on Choice Hotels International, Inc
Feedback:
On Apr 30, 2019 we made a reservation for our stay in Quality Inn, Manchester, NH for May 17-19, 2019. We are several families who planned to have an event there. We have booked our rooms through Choice Privileges and paid upfront $209.48 for 2 adults. However, 3 days ago we got an email from the hotel that it is closed for renovation now. We called back to Choice Privileges and asked why they booked hotel when it’s closed for planned renovation?Rep had no answer and tried to call the hotel several times. Nobody picked up a phone there. He continued to call the hotel for almost one hour but nobody picked up a phone at the hotel. Obviously hotel was closed.We asked the rep to cancel our reservation and return our money right away. Instead the rep came up with naïve story that he can’t cancel but his supervisor can. We have spent another hour on the phone chasing the mysterious supervisor. Finally the rep informed us that his supervisor is gone. We understood that rep may continue keep us on the phone indefinitely and strongly demanded to return our money back to our credit card. Rep just hanged up his phone.Thus, we cannot stay in the hotel and we cannot get our money back. We spent almost two hours on the phone. IT'S A SCAM!IT’S NOT A BUSINESS AMERICAN CUSTOMERS APPRECIATE.
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