Citrus-O Carpet Care
Client Review on Citrus-O Carpet Care
Feedback:
Technichian guaranteed removal of pet odour for an additional charge of course but said it wouldn't be necessary. So by taking the "professional's" advice we opted out. It didn't work, called them back, they tried to charge us again for it and then stated that after the guaranteed pet odour removal treatment, if it didn't work that we would have to cut out a section of carpet and replace it. That was the worst possible and most costly advice that could have been given. They claimed that if the pet stain penetrated the plywood then the carpet would have to be cut out and so they wouldn't resolve the issue at least not for an addition charge but why would you cut out the carpet if the treatment for the carpet is guaranteed?! The problem lies within the plywood and the fix for that is to pull the carpet back and use an oil based stain and odour blocking paint primer on the affected areas then lay down and kick the carpet back into place. I will never refer or recommended Citrus-O again to anyone under any circumstances. Citrus-O I don't need a response to this. You guys had your chance and refused to rectify it then. Too little, too late.
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