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Last Updated March 1, 2024
Client Review on Citywide Sewer and Drain
Feedback:
Pros:Joey responded to my quote very quickly. Their service was prompt and they sent someone out to look at the toilet the very next day.Cons:I was never informed of their no guarantee policy for commercial buildings.When I called to tell Joey that the initial problem was not fixed correctly, he insisted I was wrong and that they would charge me another $200 to come take another look. I was certain that the initial problem was not fixed, and after having 2 other plumbers come out to diagnose the issue, it did turn out to be a much larger problem. I wish that Joey would have been open to the idea that they made a mistake in the original diagnosis.I felt unfairly treated because I paid this company $200 and now I will be paying another plumber a much larger bill to fix the original issue. I got quotes and guarantees from 2 other plumbers who both say it's a much larger problem than Citywide Plumbing thought.I would not recommend hiring a plumber from this company for commercial work.
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