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Client Review on The Closet Factory

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From the concept design appointment to fixing my post installation issue, these guys were great! My family and I bought a house in early November and wanted custom 'his and hers' closets in the master. I reached out to three closet companies, and heard back from two including Closet Factory. They were prompt in responding and allowed me to pick the best time to meet. I had drawn out some ideas for the closets ahead of time, and Stanley was great. First he made sure he had accurate measurements of the two spaces, and then we talked through what I wanted and how we could make that real. He had some wonderful professional design suggestions that I think gave the final product a polished look (like adding trim so there wouldn't be anywhere for dust to catch). In contrast, the other company I spoke with just gave me pricing for what I had drawn out; they didn't try to to delve into the way we use the space or add their own ideas. Closet Factory was not the cheapest option, but definitely more impressive in their professionalism and attention to detail. Since we wanted this to be part of our "perfect new home", we decided to go with the Closet Factory. Again, they worked with me to find a good installation date before our scheduled move in. When the day of installation came, it was super easy. There were two guys, and they knew what to do. They spent about 8 hours in the room putting every thing together, but were very respectful of the space, and did a wonderful job cleaning up when they were done. Before they left at the end of the day I tested about half the drawers, and found no issues. When I came back the next day, I noticed that one drawer pulled out too far, and so was hard to close. I made a mental note to reach out about this issue, but before I could I revived a follow up call asking how everything went. I explained about the one drawer, and they said no problem, they would send out a tech on Monday (this was Saturday) to take a look. Monday afternoon a guy came by, and was able to fix the issue in about 30 minutes. Closet Factory called to tell me he was on the way and when he arrived. They also followed up after to make sure there were no more issues. I 100% recommend them for their great professionalism and follow through on their projects. These guys want to give you a great closet and know how!

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