Client Reviews on Cousins Subs
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I've been enjoying your sandwiches for over 30 years. My favorite location as a kid was on south Kinnickinnic Ave ,and now from West allis location on Greenfield ave to the the Layton ave location in Greenfield. I've made many stops at the location on 51st and Howard ave ,but never will again. The staff was rude and the "so called manager" might as well have been a dish washer as far as we could've known. Very unperfessional. We chose to spend the extra money because we enjoy your food and luckily your Greenfield location was a better experience, but if my fiance is disrespected again about her order we will definitely not be returning.
Feedback:
A very depressing and unbelievable experience with cousins subs on Monday, Feb 26, 2018. I visited the location at 9015 W Appleton Ave Milwaukee, Wi. 53225. Prior to arrival, I gave a call from a friends home to Cousins Sub, the person who answered the phone asked me to 'hold' but said it with attitude. I stayed on the phone line and drove to Cousins. During my drive to Cousin's , no one bother to answer the phone. Once I arrived to Cousins, I noticed two cars in the driveway and a family of three sitting in the restruarant. I approached the window to place my order, and the lady stated, "you need to hold." Please note this was the same voice on the phone that I heard earlier. The young lady approach the window again, and I asked if she was ready. Her reply, "I trying to see if we have bread." After a couple minutes of waiting, she finally made it back to me. I asked what was going on? Her reply ," we are busy." I address my concern to her about the phone and asked why she was no going to answer it. At this point, a young gentleman approached and stated sorry we are busy. I let them know that it was I holding on the phone well over 17 minutes and they had just F### up. I showed them my phone so they could observe it was me. No customer should be waiting that long. In fact I doubt they were planning to ever answer the phone. I had come to this same Cousins a week prior with a friend. We declined to stay, because the grill was dirty and service was not of its best. Does a manager work at this site? Are the grills inspected? Is the district manager making rounds to there sites to ensure stores are cleaned and the best possible customer service is given? Is any coaching given to staff concerning how to properly to to the person paying for goods. This was my second bad experience with Cousins. I left to another resturant for food. I doubt if I will be returning to this Cousins or any other Cousins do to service and cleanliness.Thank you,John Jordan
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Awesome place. Very kind and helpful.
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What happened to Cousins?The sandwiches used to be hearty and well made. Definitely worth the price.Today, we bought : 1/2 Steak, bacon, mushroom, swiss1/2 Philly Cheese Steak1/2 Tuna.1st sammich: the 2 strips of bacon were placed on top of each other and the bistro sauce was put on in a single line so it was missing on most the sammich bites.2nd sammich: nothing missing, except flavor. We miss your original Philly Cheese Steak (for a while you offered it as an Italian Cheese Steak). Definitely one our favorite sandwiches from Cousins. PLEASE bring it back!!3rd sammich: most disappointing. Very little tuna, what was there was fishy tasting and I thought it was supposed to have some onion!? Lacked any flavor other than belly meat tuna, and with the skimpy portion of tuna it was D R Y.I admit, this complaint has been festering with us for too many years, so now we don't patronize Cousins as much, but we kept hoping corporate would see the light and return to what made you a great choice in the first place. What happened to make you so blah/blasé?
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Very friendly and willing
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My family loves to eat at Cousins. The food is always good at every locations we have tried. Even when friends and family come from out of town cousins is a places they always want to eat at before they go home!
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