Client Review on Cousins Subs
Feedback:
A very depressing and unbelievable experience with cousins subs on Monday, Feb 26, 2018. I visited the location at 9015 W Appleton Ave Milwaukee, Wi. 53225. Prior to arrival, I gave a call from a friends home to Cousins Sub, the person who answered the phone asked me to 'hold' but said it with attitude. I stayed on the phone line and drove to Cousins. During my drive to Cousin's , no one bother to answer the phone. Once I arrived to Cousins, I noticed two cars in the driveway and a family of three sitting in the restruarant. I approached the window to place my order, and the lady stated, "you need to hold." Please note this was the same voice on the phone that I heard earlier. The young lady approach the window again, and I asked if she was ready. Her reply, "I trying to see if we have bread." After a couple minutes of waiting, she finally made it back to me. I asked what was going on? Her reply ," we are busy." I address my concern to her about the phone and asked why she was no going to answer it. At this point, a young gentleman approached and stated sorry we are busy. I let them know that it was I holding on the phone well over 17 minutes and they had just F### up. I showed them my phone so they could observe it was me. No customer should be waiting that long. In fact I doubt they were planning to ever answer the phone. I had come to this same Cousins a week prior with a friend. We declined to stay, because the grill was dirty and service was not of its best. Does a manager work at this site? Are the grills inspected? Is the district manager making rounds to there sites to ensure stores are cleaned and the best possible customer service is given? Is any coaching given to staff concerning how to properly to to the person paying for goods. This was my second bad experience with Cousins. I left to another resturant for food. I doubt if I will be returning to this Cousins or any other Cousins do to service and cleanliness.Thank you,John Jordan
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