Croissant Express
Client Review on Croissant Express
Feedback:
Having been a customer here before, it's sad to say that this place has gone downhill and I will never be back again. Trying to enjoy a nice summer afternoon, my mother and I decided to roam downtown this past Sunday and we decided to grab one of your Croissants. We arrived at 3:40pm, and as soon as we entered the store, we were rudely told that they were closing, even though the store didn't close until 4pm. As someone who is a manager in customer service, customers can come in any time up until you close and you need to serve them regardless. I would completely understand if they were sold out of what we wanted, but that wasn't the case. We said we'd be quick and the cashier rolled her eyes at us...so rude. We ordered two basic Croissants to go and my mom simply asked for some jam on her Croissant however none was put on. A few more customers came in and left before ordering due to how rude they were also treated. Any time we'd try to talk to someone that worked at this store, all they said to us was the fact that they wouldn't talk to us because they are "closing soon", This type of customer service is EXTREMELY unacceptable and if they worked for me, I'd one hundred percent manage them out of the business for sure. It's sad but I know how expensive rent is downtown oakville and to be turning valuable customers away because you "decided to close early" isn't right. Won't be returning again and will be telling everyone I know to AVOID this place.
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