Delta Development Group
Client Review on Delta Development Group
Feedback:
Although they arrived ready to work in the time promised. They spent about an hour calling back and forth to their office and the city, who was responsible for the sewer back-up at my business, to find out who was going to be paying them. I showed them my insurance policy, claim number, and that I have plenty of coverage for the specific situation with a zero deductible and they refused to work unless I agreed to pay them a $500 deductible anyway. They then suggested I wait through the weekend (Easter weekend) with the emergency sewer water back-up flooding my work area and they would return on Monday assuming I would agree to go ahead and pay them as demanded. They claimed to be able to work directly with my insurance company but if that were truly the case, why would they ask me to pay an amount I am not responsible to pay? Everybody knows that the insurance adjuster is not going to be out for several days and damages need to be mitigated immediately for health concerns and to reduce overall property damage. I have had two other similar situations where the clean-up company shows up, has me sign a work authorization including my insurance policy and claim numbers then they get to work cleaning up the area immediately. I did end up calling another company who showed up promptly and cleaned up the mess after having me provide the work authorization and insurance claim information. I suggest not using Delta Disaster if you have a zero deducible plan so you won't waste your time in an already stressful upsetting situation. They clearly don't care about their customers.
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