Client Review on Dogtopia
Feedback:
I’m totally disappointed with this place. I made a grooming reservation for my Samoyed and was told to drop him off at 930AM. After I dropped him off, I received a call from the groomer to consult with the grooming. I told her that I would like a full grooming as we did before. The groomer told me that they have changed their salon products to organic products and the price would raise “a little”. She asked for $160 for a full grooming! I was surprised but decided to give it a try. BUT then I was told to pick up my dog at 7PM. I wondered why it would take it so long and was told by the groomer that the grooming needs a full 4-hour that would be fall between her lunch break. She would do it after she came back from lunch. So WHY THE HECK YOU NEED ME TO DROP OFF MY DOG AT 930 IN THE MORNING??? In stead of leaving my dog in their cage for the entire morning I decided to pick him up and send him back after their “lunch break.” When I drove back to Dogtopia and picked up my dog I found BLOOD over his face! I asked the receptionist what happened and was told that my dog was “just rubbing his nose against the crate because of anxiety.” My dog is a nicely crate trained sweetheart and used to grooming and boarding and all. I don’t believe them. The groomer came out and yelled to us that she doesn’t want an unhappy customer. Of course I am unhappy after seeing my dog covered with blood for just leaving him for less than 30 minutes. I can’t imagine what if I didn’t came back and waited to pick him up at 7pm. I don’t know if they wish the would will go away after a few hours. I left with no apology or anything. NEVER GOING BACK TO THEM. I RECOMMEND ANYBODY TO AVOID THIS PLACE!
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
