Donatos Pizzeria
Client Review on Donatos Pizzeria
Feedback:
Ordered 3 subs from Whitehall location tonight. OneBig Don, one Ham and Cheese no veggies, one Ham and Cheese no onion add banana peppers, order of cheesy garlic bread and 2 liter of diet Pepsi. Had to call it in because I couldn't get the web site to work. I was very plain on what I ordered because my son can not eat onions. When the order arrived my sons sub was covered with onions and mine did not ha e banana peppers on it. We called back and they said they would remake the ones that were wrong. We told them they didn't have to remake the one with peppers just bring some with the plain ham, cheese, and Italian dressing. When the new sandwich got to us it ONCE AGAIN WAS COVERED IN ONIONS, they did send a container of peppers. We called back and the manager basicly called me a liar saying he took the original order and I didn't say no onions. He told my son that if he wanted another sub we would have to pay for it and that I never told him no onions. That call did not go well. My son ended the call. I called back and talked to the Manager and he told me that I never told him no onions since he was the one who took the original order. So he is calling me a liar. He said no he wasn't but I got what was ordered. He told me the same thing that if we wanted another sub we would have to pay for it. I AM NOT PAYING FOR SOMETHING THAT THEY GOT WRONG. The managers name is DeAndre Green. How plain is it to say Meat, Cheese, and Italian dressing only. We have been customers of Donatos since they opened shop on Hamilton Rd. I am very disappointed by how he handled the situation and his attitude. We will be ordering all our food from another pizza company from now on. We are not looking to take advantage of any business, we just ask to receive what was ordered and be treated fairly not be accused of be a liar. Marlene Mayer a very very dissatisfied and disappointed customer.
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