Sunset Cleaners
Client Review on Sunset Cleaners
Feedback:
I've been a loyal customer of dove's for years. I take clothes in and spend an average of $200-$400 a visit. However my last visit will be the last time. Their service and quality has slowly been becoming more of your typical cheap dry clean shop however you pay double the price. My last visit I took a Louis Vuitton Duffel to be cleaned. Please keep in mind I've taken my leather bags there before. I trusted them and they've always done a good job. But instead I got this one back completely ruined. It was dried out. The straps were peeling and discoloured and the seams were all ripping. I understand leather can react with slight discolouration when it's cleaned but to have the leather peeling and ripping?! Whoever cleaned this did not do it properly. On top of all that they charged over $100 for this service??!!! I've never worn the bag and now I never will have the chance. When approached I was told I signed a waiver and it's pretty much too bad. They've had the bag for over a month trying to fix it and never did they call me to give me an update I always had to reach out to them. I've learnt my lesson and will be finding a new dry cleaner. With so many in this city not only should their cleaning be top notch but so should their customer service.
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