Dryclean Depot
Client Review on Dryclean Depot
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Second Update: Dryclean Depot continues their unprofessionalism and harassment. I sent the owner my personal phone number in order to resolve this matter amicably. Instead of showing an ounce of professional courtesy he suggested I physically fight Russia in lieu of the review. This situation gets weirder and weirder. I do hope to hear from your “legal team.” It’s high time they take a look at the menacing threats you and Russia like to send people on behalf of the company. Update: Dry Clean Depot responded to my original review apologizing for their employee’s unacceptable behavior. Then, a friend that lives near this location (whom I was visiting at the time I attempted to patronize this Dry Clean Depot), started getting threatening messages about my review. Russia specifically contacted this person I know and began threatening her mother! She demanded the review be removed “or else.” The next thing I know, Dry Clean Depot changed their response to suggest I never did business with them. (Which is true - the customer service was so horrible that I left both times to take my business elsewhere. I’m unfamiliar with the area and it would have been convenient to utilize this location, so the second time I needed something cleaned I tried this establishment again hoping it was a different staff member or thinking maybe the employee was just having a bad day the first time. NOPE! Turns out that employee has a baseline of mean and nasty.) Bad customer service is one thing, but blackmail is quite another. It’s illegal, in fact. Food for thought, Dry Clean Depot. I cannot believe the customer service at this place. I’ve used dry cleaning services all over the country and this was BY FAR the worst experience I have ever had. The woman running the establishment both times I was there goes by the name Russia and has the absolute worst people skills of anyone I’ve met anywhere. Not only was she flippant, arrogant and rude to all of the customers in line (as she talked on the phone in the back, ignored us and generally showed no interest whatsoever in doing her job) but she was busy berating an employee who was clearly distraught and almost in tears. Dry Clean Depot, you better think about who you have representing your brand. In this day and age, it’s very easy for public backlash to cripple a company. This lady is a hop, skip and a jump from causing you a major PR problem, if she doesn’t drive off all your customers first.
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