Dust Queen Maid Service
Client Reviews on Dust Queen Maid Service
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Was looking for the best reviewed commercial cleaning company in South Edmonton and Dust Queen came up. After meeting with their booking and sales team I was impressed at their on-boarding process, and received a professionally written proposal, that covered our needs. Their staff are on-time and very detailed and they use a forward thinking scheduling system with reminders. They also have a beautiful, state of the art facility just off Ellerslie. You can see why they're the leader in their field. I would highly recommend their team!
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Fantastic job cleaning our house. Would highly recommend!
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Outstanding service. We have had our home cleaned regularly by Dust Queen for several years now. Their attention to detail and service is always excellent and their staff is so professional and friendly. We recently had our baby come 3 weeks early, and Dust Queen took care of absolutely everything for us before we got home from the hospital. Their staff even left a note on the nursery door welcoming our little boy. We were overwhelmed by their thoughtfulness. I would highly recommend them!
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Would never recommend for a good clean
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WOW! My hats off to the four very professional, thorough, pleasant, and kind women who cleaned my home for the first time. I do know that Annie lead the troop and when I saw four ladies coming in, I was somewhat shocked but thankful as the cleaning I required was EXTENSIVE!! I have been injured, recovering from a MVA and can't use my arms. Needless to say, after many months of being unable to keep up any housework, I was embarrassed but desperate. They didn't even bat an eye at ALL the dishes & floors, & dog hair, or anything else. They assured me there was no judgement or anything to be embarrassed about, and put their heads down and got to work!! Once returning from the dog walk, I was absolutely flabbergasted at all they had accomplished in 2.5hrs!! I had my nice clean house back, every dish was away & despite having plywood countertop, every surface on every level had been cleaned & organized neatly!! And the detail! they even folded the ends of the paper towel & toilet rolls and put stickers on them as in hotel care. I could hardly believe it! Everywhere I looked, I was injured but sooooo very impressed with the work they had accomplished. It was definitely like a breath of fresh air, a huge weight had been lifted from me, so I didn't feel under duress in my own home, living in what I couldn't accomplish on my own! WAY TO GO LADIES!! I wish I could remember each of your names as you deserve great recognition! You represented Dust Queen well!! You should be proud of the work you do!! I will be utilizing them again, to maintain this level of cleanliness until I am healed. I'm thankful I found them.
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Where to start? How about thanking Tirah for her excellent sales/customer service?? Thanks Tirah, you went above and beyond to ensure I was happy with the clean.The first round of technicians left me feeling a little lackluster. Areas that I knew should have been cleaned weren't. I had gone through cleaning services before - hoping this one would meet/exceed my expectations... I was disappointed coming home to a not so clean house. And I'm only talking a living area of 700sq ft.Fast Forward to the next day - I check in with Dust Queen to express my disappointment and was greeted with someone (Tirah) who was ready to offer a solution. I shared with her the photo's of areas that were not cleaned and it was expressed that Dust Queen was also not satisfied with the cleaning performed.Tirah always maintained communication with me as to what was happening; the actions she was taking on her end and what I could expect.Well, I never expected to have my whole house re-cleaned by an amazing group of ladies - I came home and the house sparkled - i'm not even joking!! My hardwood floors had never looked better. I knew they had pulled furniture out and really did the best clean possible. It was a completely different clean than the few days prior.So short story long - they had a few rookies/trainees do the first go round and it wasn't done right. They'll work with those individuals to get them up to Dust Queen's standard of cleanliness - in the meantime, they rectified the issue and offered my cleaning at no charge.How could one not be happy with the customer service and dedication to customer/cleanliness satisfaction that they offer and provided.Thank you, you've made this working mom very very happy. I'll be in touch for the reoccurring cleaning; i wouldn't dare go with anyone else after the royal treatment I received.
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I wasn’t home when they arrived but asked for the main bedroom & ensuite not to be cleaned for a move out clean & they still overcharged what I was quoted by 200$. I’ll definitely not be using their services again & suggest others to do the same. I should have guessed this company was shady when they tried to charge my credit card days before they arrived. Absolute rip off. Highly avoid...
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My husband and I were excited to use the company's services, but after learning their hourly rate is $57 per cleaner, it's unfortunately not what we'd consider 'affordable' (as advertised under residential cleaning on the website), nor is the rate competitive (per other Google reviews). The person we spoke with (Sarah), however, was pleasant and professional.
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its always a pleasure coming home from work knowing that Dust Queen has been in. They always do a great job and leave my home in great condition. Very happy to have them on a regular schedule!
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We had a move out clean for a fairly large house. Michelle and Rose were very friendly, professional and courteous. They did an amazing job.
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