Dust Queen Maid Service
Client Review on Dust Queen Maid Service
Feedback:
Where to start? How about thanking Tirah for her excellent sales/customer service?? Thanks Tirah, you went above and beyond to ensure I was happy with the clean.The first round of technicians left me feeling a little lackluster. Areas that I knew should have been cleaned weren't. I had gone through cleaning services before - hoping this one would meet/exceed my expectations... I was disappointed coming home to a not so clean house. And I'm only talking a living area of 700sq ft.Fast Forward to the next day - I check in with Dust Queen to express my disappointment and was greeted with someone (Tirah) who was ready to offer a solution. I shared with her the photo's of areas that were not cleaned and it was expressed that Dust Queen was also not satisfied with the cleaning performed.Tirah always maintained communication with me as to what was happening; the actions she was taking on her end and what I could expect.Well, I never expected to have my whole house re-cleaned by an amazing group of ladies - I came home and the house sparkled - i'm not even joking!! My hardwood floors had never looked better. I knew they had pulled furniture out and really did the best clean possible. It was a completely different clean than the few days prior.So short story long - they had a few rookies/trainees do the first go round and it wasn't done right. They'll work with those individuals to get them up to Dust Queen's standard of cleanliness - in the meantime, they rectified the issue and offered my cleaning at no charge.How could one not be happy with the customer service and dedication to customer/cleanliness satisfaction that they offer and provided.Thank you, you've made this working mom very very happy. I'll be in touch for the reoccurring cleaning; i wouldn't dare go with anyone else after the royal treatment I received.
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