Electronic Restoration Services, Inc.
Client Reviews on Electronic Restoration Services, Inc.
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no comment review org left for different company
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Update: Jan/2018Called me in regards to a garage fire. Asked for the wrong person. They wanted all of our electronics, which were not affected by the fire. They knew information about the case and the insurance adjuster's name, but after contracting our insurance adjuster they had never contacted them, but worked with them in the past.Finally after a month or two our insurance adjuster said that this company was to pick up our electronics. They were to come in and only do certain rooms. They came with the thought that we would allow them to take everything in the house, even items that weren't electronic--go figure. After calling the insurance company to tell them that they wanted to take everything including non electronic items the crew went to work removing what the insurance told them to remove in the first place. The crew was quick to remove everything, in a bad way. No one informed us they would be going into our basement. Just heard wrenching and found someone down there. The worker legit thought it would be a good idea to catch water with a brand new bottled water bottle. He cracked it open to pour out the water with a bucket not even 6 inches away. Glad I had a brain and told him to use a bucket. Come on.The crew were eager to take anything remotely electronic, even if it was already broken. They just want to get their money for "cleaning".Upon getting the receipt for cleaning they over charged on every single item. We bought a TV for $100. They charge $128 to clean the TV, even putting fake "damaged" notes with it. That's not the best part. They charged $8 more dollars to clean the remote for the TV. Remember how I said we only paid $100 brand new? What a rip off. They also charged to move items and didn't moved them back. Great stuff. I ended up moving the item with a friend.We finally got our items back, but not after them calling me. I told them many times to remove me from their call list, but they won't listen. I live with the person who has the insurance, but cannot make calls for said person. However, they'll disregard you on that and keep calling like the scam company they are. All items seem to work, however they weren't broken to begin with. There are one or two items that seems to be broken over being moved. Items are more likely to break after being moved than anything else. In total, the "cleaned items" are more beat up now than after the fire happened. Highly not impressed. However, I am impressed that they know how to use Windex and a paper towel. Glad they charged the insurance company hundreds of dollars for that expertise.In total, stay away from this company. If something is damaged contact your insurance adjustor. These guys are a PAIN to work with and as trustworthy as the foreign telemarketers calling to tell you that your Windows computer has a virus.
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No dock, no ramp. Forklift and palletjack. 45mins to fill up a trailer.
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I love this job
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I would give zero stars if possible. This company came in and took everything electronic, even in the heart of the fire that were obviously destroyed, only to charge me to tell me it’s ruined. Then proceeded to charge me for storage of what I believed were the few save items. On move in back to our house they returned not only the few saved items but also all the stuff they already charged me for disposal. What am I suppose to do with smoke/fire ruined items?? I was charged $4000 for what, to be returned trash and charged extra for storage of trash!! Sad that companies like this prey on individuals in horrible situations!
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My experience was terrible. I called probably 15 times and was told I would get my check back. They act as if they really care about your personal property but once you have signed off as receipt they will simple hide and lie about reimburse you with a check for warranty or service repairs. I do not recommend them at all.
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Unload 20 minutes
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Naples thanks you
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I don't know about the whole company but the ERS in Maryland is by far the worse business I have ever seen. No response once they take your electronics, you have to beg them to call you back. They damaged our brand new TVs .like they were dropped. When asked to speak to the manager, he was rude and insulting. How can this company stay in business? I have advised State Farm as well as four other insurance companies . I'm not done. I will advise a lot more. Stay away from this company!!!!!!
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