Client Reviews on Famous Famiglia
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Decent pizza and way faster than the other good court options, but unfriendly staff every time.
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as soon as I walked up the girl by the name of Porsha had a rude attitude early in the morning just asked what are you having!! then I just moved on to the next guy to help me so I ordered my bagel extra toasted and waited for it to get toasted then I seen Porsha just got my bagel and gave it to a new customer who just ordered a bagel and she knew that she didn't put that bagel in and just gave it to him so I asked the guy who was helping me and he just put a new one in and wanted me to wait not him or her even apologized I recommend no one go there to waste your time buying food there look at there over all review they suck and all have rude attitudes there please stay away and just go else where ill be going back to Starbucks, they need to fire Porsha and the sorry manager and start with a new crew I fly every month out of there ill see if anything changes
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Employee that goes by Moe had horrible service and very rude. Did not respond to customers or questions until asked 3 times then responded in a very rude manner. This employee was not even wearing a name tag to hide their name and was working alongside Estep working on Sunday, August 19. I saw many customers turned off by this employee's service and response they decided to buy from the next food place over. I did the same.
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I’ve eaten at many Famous Famiglia Pizzerias in many airports around the country. THIS ONE has gone way downhill since it’s recent renovation. I don’t know if it was a change in management or driven by SMF Airport requirements, but menu choices have shrunk considerably - only salads, bread knots, pizza, and Stromboli adorn the board now - and they run short of items during normal business times. The number of frontline employees has diminished and their attitudes, in general, need a little adjustment to the good.The last five or six times I visited, there was no Stromboli, which is sad because their chicken Parmesan Stromboli is the best and other FFP’s don’t offer this particular flavor. This time (6:00 PM!), there were no bread knots or Stromboli (I didn’t see any salads, though I didn’t ask) and the manager said there were no plans to make any because of manning. Yet he was out front, taking orders and serving, when he could have been making more.Until the manager came out front, there was only a cashier and a pizza maker visible, where - in the past - a third employee took and prepared orders so the other two could concentrate on their specific tasks. The current manning situation causes long lines and long wait times.
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Food is really bad and employees attitude is not a good presentation for such nice airport. What's going on airport management.
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Arbitrarily open when you decide to? Food was out and under lights for 45 minutes but the gate never opened. Finally had to get out of line at 4:55 am
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Sad place to get pizza or anything Italian. I myself got a lukewarm chicken parmesan stromboli which consisted of more cheese and bread!
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Extremely impolite staff and terrible customer service. Stay far away from this place while in Sacramento.
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My wife summed it up well: "I am glad I bought the last spinach stromboli so no one else has to suffer through eating it". This airport has terrible food, if you can avoid eating all together, do it.
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Famous Famiglia is 5 stars a shop you must visit, the Sacramento team is amazing. Come on down meet the team and try the great food.
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