Client Review on Famous Famiglia
Feedback:
I’ve eaten at many Famous Famiglia Pizzerias in many airports around the country. THIS ONE has gone way downhill since it’s recent renovation. I don’t know if it was a change in management or driven by SMF Airport requirements, but menu choices have shrunk considerably - only salads, bread knots, pizza, and Stromboli adorn the board now - and they run short of items during normal business times. The number of frontline employees has diminished and their attitudes, in general, need a little adjustment to the good.The last five or six times I visited, there was no Stromboli, which is sad because their chicken Parmesan Stromboli is the best and other FFP’s don’t offer this particular flavor. This time (6:00 PM!), there were no bread knots or Stromboli (I didn’t see any salads, though I didn’t ask) and the manager said there were no plans to make any because of manning. Yet he was out front, taking orders and serving, when he could have been making more.Until the manager came out front, there was only a cashier and a pizza maker visible, where - in the past - a third employee took and prepared orders so the other two could concentrate on their specific tasks. The current manning situation causes long lines and long wait times.
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